Setting Journey End Date: Known Issues

Hana Collins

— 1 min read
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You would think this should be easy.

Set a Journey end date, change your mind later, go back in, clear the value, done.

Except… not quite.

In Customer Insights - Journeys, removing a journey end date is not always as straightforward as you would expect. And that can turn a small setup choice into an annoying design decision later.

Why it matters

This is one of those settings that feels harmless when you first configure it.

But if plans change, timelines move, or the business decides the journey should keep running longer, you may discover that clearing the end date is not simple.

What happens

Here is the practical issue: You set a Journey end date. Later, you decide the journey should not have one after all. Logically, you would expect to simply remove the value.

But in practice, you cannot just clear the value and move on.

Draft journey workaround

For draft journeys, there is a workable reset trick:

  • toggle the journey to a different frequency
  • save to apply the change
  • toggle back to the original frequency
    • the End Date value is cleared

Live journey workaround

For live journeys, this gets harder as there is no solid workaround.

Once the journey is published, the frequency cannot be updated, hence the trick that works well for a draft is not applicable for a Live journey.

So at that point, the realistic options are:

  • set the end date far into the future, or
  • create a new journey

Not elegant, but often practical.

So until the product makes this easier:

be mindful before setting the Journey end date value.

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