Live Journey Email Rename: Small Change, Extra Drama

Some changes in Customer Insights - Journeys are nice and easy.

Updating the content of an email used in a live journey is usually one of them. You can either update the existing email so the changes apply everywhere it is used, or create a copy and apply the updates only to selected journeys.

Renaming that same email?

Also doable — just not quite as quick as it sounds.

Here is how to go about it

If the email is already used in a live journey, here is the basic flow:

1. Pause the live journey/s
2. Move the email back to Draft
3. Update the email name and save
4. Set the email back to Ready to send
5. Resume the journey/s

So no, it is not a hard update. It is just not quite the quick rename you might expect.

One thing to watch for

Here is where the platform adds a little drama.

Even after the rename is complete, the email tile in the journey may still show the old name.

That can make it look like the update did not go through, even when it did.

The catch is that if you try to refresh or reselect the tile just to make the new name appear, you may end up creating a new journey version.

So the email itself can be successfully renamed, while the journey canvas keeps showing the old label unless you take an action that comes with versioning impact.

Sometimes in Customer Insights - Journeys, it is not the big changes that get you. It is the tiny “this should take two seconds” updates that come with the surprise ending.

This is not a big scary change. It is just one of those updates that is better done on purpose, not on autopilot.

The rename itself is manageable. You just want to remember that:

• the journey may need to be paused
• the email needs to go back to Draft
• the tile may not visually update the way you expect